Shopify POS Pro setup, custom POS UI Extensions, and unified omnichannel for UK retailers. Inventory, customers, loyalty, and reporting in one place — finally.
Reconciling inventory between Lightspeed and Shopify (or Square and Shopify) is a daily drain. POS Pro on Shopify removes the integration entirely — one inventory ledger, one customer record, one loyalty account.
POS UI Extensions let us build custom tiles, smart-grid layouts, and embedded sub-screens for whatever your retail workflow needs — wholesale trade-counter, made-to-order, click-and-collect handover, gift wrapping, returns from online orders.
Customer Account API + POS UI Extensions let staff see lifetime value, recent online orders, segment membership, and loyalty balance the moment a customer is recognised. Standard with the POS UI Extensions tier.
Native Shopify supports both, but the choreography (inventory holds, fulfilment routing, staff notifications, customer comms) needs configuring properly. Multi-location tier covers the full rollout.
POS Pro plus a custom trade-counter UI Extension covers wholesale customers walking in — separate price lists, tax-exempt handling, account-based payment terms. Pairs with our B2B service for the online side.
Stores audited, hardware specced (terminals, printers, scanners, drawers), staff workflow mapped. Output: hardware order list + workflow document.
Locations created, staff permissions, smart grid + tiles, inventory unified with online catalogue, payment processor (Shopify Payments / Adyen) configured.
Custom tiles + sub-screens for the workflows we identified — loyalty surface, returns-from-online, trade counter, etc. Tested on real hardware before staff training.
On-site or remote training, day-one floor-walking, post-launch tweaks. Click-and-collect choreography rehearsed end-to-end before customer-facing launch.
Smart grid, tiles, staff roles, payment methods, receipt branding, returns policy embedded.
Terminals, printers, scanners, cash drawers — specced, ordered through Shopify Hardware, configured.
Bespoke till workflows — built, tested on real hardware, deployed to all locations.
One ledger, one customer profile across online + retail. Loyalty balance and lifetime value visible at till.
Native Shopify fulfilment configured. Staff and customer comms scripted. Edge cases (cancellation, delay, partial pick) handled.
Hands-on training plus a written runbook for new-starter onboarding. No "ask the manager" gaps.
Shopify POS Pro deployed at one location. Hardware specced, smart grid configured, staff trained.
Custom POS UI Extensions — bespoke till workflows. Loyalty, customer recognition, return-from-online, B2B trade counter.
Roll out POS Pro across multiple stores with unified inventory, transfers, click-and-collect, ship-from-store.
If your online store is already on Shopify, almost always yes — the integration tax of running separate POS and ecommerce systems is high (inventory drift, customer data fragmentation, loyalty inconsistency, double-entry of catalogue changes). POS Pro is feature-complete enough for most independent retailers, fashion brands, beauty stores, F&B retail, and homewares. We typically recommend keeping a separate specialist POS only for restaurants needing table management or large-format grocery with weighing scales.
POS Lite is included free with every Shopify plan — fine for occasional pop-ups and markets. POS Pro (£89/location/month) adds smart grid customisation, staff permissions per role, retail analytics, unlimited registers, low-stock alerts, omnichannel returns/exchanges, and POS UI Extensions support. For a permanent retail location, POS Pro pays for itself in week one.
Yes — POS UI Extensions are first-class. We build custom tiles (one-tap wholesale checkout, gift-wrap add-on, custom discount picker), embedded sub-screens (trade counter, B2B credit account, made-to-order configurator), and post-purchase actions (printable workshop voucher, scheduled delivery booking). Built on the same React-based extension framework as Checkout UI Extensions.
Yes — that is the entire point. POS Pro and the online store share one inventory ledger by default. Sales at till decrement the same stock that the storefront reads. Multi-location stores get per-location inventory plus optional location-aware checkout (customer can pick up from their nearest store, or get ship-from-store fulfilment routed automatically).
Yes — POS recognises customers via name, email, phone, or loyalty card scan, and surfaces their full order history (online + retail), lifetime value, segment membership, and loyalty balance. With the POS UI Extensions tier we usually customise this surface to put the most useful data on the first screen for the specific brand.
Yes — both are part of the Multi-Location tier and available as add-ons to the POS Pro Setup tier. Click-and-collect needs inventory hold rules, staff pick workflow, customer ready-for-collection comms, and edge-case handling (no-show, partial pick, cancellation). Ship-from-store needs fulfilment routing rules and a packing workflow at till. We choreograph and rehearse before customer-facing launch.
Yes — combined with B2B on Shopify Plus, your trade customers can walk in to a retail location, be recognised by the till, get their company-specific catalogue and price list applied, and check out with their account-based payment terms. Pairs with our Shopify B2B service for the online side. The trade-counter UI Extension is part of the POS UI Extensions tier.
We spec it; you order through Shopify Hardware (or a Shopify Hardware partner like Star Micronics for receipt printers). We configure everything once it arrives. UK delivery is typically 5–10 business days through Shopify's UK fulfilment.
POS Pro Setup at a single location: 3–4 weeks (£3,999). POS UI Extensions: 4–6 weeks (£6,999). Multi-location rollout with click-and-collect, ship-from-store, and integrations: 6–12 weeks depending on store count and ERP/WMS integration scope. Hardware lead time runs in parallel.
Tell us how many locations and what till workflows you need — we'll come back with a hardware list and fixed quote inside 48 hours.